Contents7 sections
At a glance
- We deliver to addresses in Malaysia only. You can also collect your order free of charge at our Kepong teaching centre.
- Shipping is charged once per order: RM 10 to West Malaysia and RM 20 to East Malaysia (Sabah, Sarawak, Labuan).
- Orders are dispatched within 1–2 working days after payment is confirmed. Delivery usually takes 3–5 working days after payment in West Malaysia and 5–9 working days in East Malaysia.
- When your order ships, we send you the courier tracking number on WhatsApp. Members can also see it in the member area.
- If a parcel arrives damaged, take photos and contact us within 3 days.
- Courses and booked services do not involve shipping.
A summary for convenience. The full text below applies.
This policy applies to physical products bought on this website.
1.Where we deliver
- We currently deliver to addresses in Malaysia only. For overseas orders, please WhatsApp us at 019-374 3191 before ordering.
- West Malaysia: Johor, Kedah, Kelantan, Melaka, Negeri Sembilan, Pahang, Perak, Perlis, Pulau Pinang, Selangor, Terengganu, W.P. Kuala Lumpur, W.P. Putrajaya.
- East Malaysia: Sabah, Sarawak, W.P. Labuan.
2.Shipping fees and delivery times
West MalaysiaPeninsular MalaysiaRM 10Usually delivered 3–5 working days after payment
East MalaysiaSabah, Sarawak, LabuanRM 20Usually delivered 5–9 working days after payment
Self pickupKepong teaching centreFreeWe WhatsApp you when your order is ready
- The shipping fee is charged once per order, whatever the number of items. It is calculated at checkout from the state you choose and shown before you pay.
- Delivery times are estimates and may be longer around public holidays and festive seasons, in bad weather, or for remote areas.
- Large or fragile items (such as water features) may need special handling. If so, we will contact you before dispatch.
3.Processing, dispatch and tracking
- Orders are packed and dispatched within 1–2 working days after payment is confirmed.
- Once your order ships, we send you the courier's name and the tracking number on WhatsApp. Members can also see the tracking number in their order history in the member area.
- You can use the tracking number to follow your parcel on the courier's website.
4.Self pickup
- Pickup address: 9-3, Jalan Metro Perdana Barat 1, Taman Usahawan Kepong, Kepong Utara, 52100 Kuala Lumpur, Malaysia.
- When your order is ready, we will WhatsApp you to arrange a pickup time. Please come during our opening hours and show your order number.
- Self pickup is free of charge.
5.Delivery address and failed delivery
- Please make sure your delivery address, postcode and phone number are correct and complete. To change the address, contact us before the order is dispatched.
- If the courier cannot deliver (for example, because the address is wrong or no one is available to receive the parcel after repeated attempts), please follow the courier's notice to arrange redelivery or collection.
- If the parcel is returned to us as a result, a further shipping fee may be charged to send it again.
6.Damaged or lost parcels
- If your parcel arrives damaged, please take photos before unpacking further and contact us within 3 days of delivery.
- If a parcel is lost in transit, we will follow up with the courier and, once the loss is confirmed, send a replacement or give you a refund.
- See our Return & Refund Policy for details.
7.Courses and booked services
- Courses are taught in person at our Kepong teaching centre and involve no shipping. Within 1 working day of payment, our course consultant will contact you on WhatsApp to arrange your class dates.
- Private consultations and feng shui audits take place by appointment and involve no shipping.