Return & Refund Policy

1.Products

Cancelling before dispatch

If you cancel an order before it is shipped (or collected), we refund the full amount, including the shipping fee.

Returns

• You may request a return within 14 days of delivery, with a valid reason.
• Goods must be unused and returned in their original packaging, with all accessories and certificates.
• Please contact us to confirm the return before you send anything back.
• For returns for personal reasons, the original shipping fee is not refunded.

Items that cannot be returned

• Goods made to your specifications or clearly personalised, such as engraved or custom-sized jewellery;
• Goods that are not suitable for return for hygiene reasons once unsealed, such as worn pendants and opened aroma sprays or candles;
• Goods that have been used, damaged after delivery, or mixed with other items.

Damaged or wrong items

If an item arrives damaged or is not what you ordered, contact us within 3 days of delivery with photos of the item and its packaging. We will send a replacement or give you a full refund, and we cover the return postage.

Sending goods back

Except for damaged or wrong items, you bear the cost and risk of returning goods. Please use an insured, trackable service and send them to: 9-3, Jalan Metro Perdana Barat 1, Taman Usahawan Kepong, Kepong Utara, 52100 Kuala Lumpur, Malaysia. We can refund only after we receive the goods or proof that the return was delivered.

2.Courses

• Cancel before your class dates are arranged: full refund.
• Cancel 7 days or more before your first class: full refund.
• Cancel less than 7 days before your first class: transfer to the next intake of the same course free of charge, or receive a refund less a 20% administration fee.
• Once the course has started, fees are not refundable; subject to availability, you may attend the sessions you missed in a later intake of the same course.
• To move to a different intake, contact your course consultant and we will arrange it subject to availability.
• If we cancel or reschedule a class, you may choose another date or a full refund.

3.Consultations and feng shui audits

• No payment is taken when you book through the website, so cancelling such a booking involves no refund.
• If you need to reschedule or cancel, please tell us as early as possible, and at least 24 hours before the appointment.
• If you have paid in advance as arranged with us (for example, a deposit for a feng shui audit), cancellation or rescheduling follows the terms agreed when the appointment was confirmed. If we cancel, we refund the amount paid in full.

4.How refunds are paid

• Approved refunds are processed within 14 days of receiving the returned goods or approving the cancellation.
• Refunds are made through Xendit to your original payment method (card, FPX online banking or e-wallet). When the money reaches your account depends on your bank or e-wallet provider.
• If the original payment method cannot accept a refund, we will, with your agreement, transfer the amount to a Malaysian bank account in your name.
• We do not charge any fee for processing a refund.

5.How to request

1. WhatsApp 019-374 3191 or email ed.sales413191@gmail.com with your order number, the product or course concerned, and the reason. For problems with a product, please attach photos.
2. We reply within 2 working days and tell you whether and how to send the goods back.
3. Once approved, your refund is paid as described in section 4.

6.Your statutory rights

This policy does not affect your rights as a consumer under the Consumer Protection Act 1999 and other laws of Malaysia.